This page compiles FAQs, troubleshooting guides, and update history.
Before You Read This
- Try asking Pinot, our guide dog! Feel free to ask any questions.
Frequently Asked Questions
General
Is PinotWalk free to use?
Since we are currently in beta, basic features are available for free.
We may introduce paid plans in the future.
Can I use it on my smartphone?
- Currently, the main access method is through a browser.
- A dedicated app is currently under development.
What browsers are supported?
- We recommend the latest versions of Chrome, Firefox, Safari, Edge, and Brave.
- Internet Explorer is not supported.
Where is my data stored?
- Data is stored on cloud servers both domestically and internationally.
- Backups are performed in geographically distant regions.
- All content is encrypted and securely managed.
Account
I forgot my password
- Click "Forgot Password" on the login screen
- Enter your registered email address
- Reset your password via the link in the email you receive
I want to change my email address
- Profile → Settings
- Edit "Email Address"
- Click the confirmation email sent to your new email address
I want to delete my account
- Profile → Settings
- Click "Delete Account"
- Confirm and delete
Note: Deleting your account will also delete all articles and data you have created.
AI Secretary
The Secretary doesn't respond
Please check the following:
- Is your internet connection stable?
- Try refreshing your browser
- Try again after some time
When servers are busy, responses may take longer.
The Secretary's response was cut off
For long responses, the text may get cut off.
Type "continue" to generate the rest.
The Secretary doesn't reference past conversations
The Secretary remembers recent conversations, but
may forget very old conversations.
Please provide the necessary information again.
I was given incorrect information
AI can make mistakes.
Always verify important information with official sources.
Articles & Spaces
I can't save articles
Please check the following:
- Is your internet connection stable?
- Is there enough storage space in your browser?
- Is the article too large?
I can't upload images
- Supported formats: PNG, JPG, GIF, WebP
- Maximum size: 10MB
If you still have issues despite meeting the above requirements, try compressing the image and uploading again.
I want to restore a deleted article
- Deleted articles cannot be restored.
- Please be careful when deleting.
I want to edit someone else's article
- You need to have edit permissions granted by the Space owner.
- Check your permissions in the Space settings.
Payments & Billing
When can I receive creator revenue?
Payments are processed at the end of each month and sent around the 15th of the following month.
For details, see 04 Advanced Settings.
Other
I found a bug
- Please report it via the Bug Report Form.
- We appreciate detailed information (steps to reproduce, error messages, etc.).
I want to request a feature
- Please send your request via the Feedback Form.
- We review all requests.
Contact Us
- Inquiry: Click the icon at the bottom right of the screen
Troubleshooting
Here are solutions for common problems.
Connection & Display Issues
Page doesn't load
Symptom: Screen is blank or shows an error message
Solution:
- Check your internet connection
- Refresh the browser (F5 key)
- Clear browser cache
- Try a different browser
- Wait and try again later
Layout is broken
Symptom: Layout looks wrong, text overlaps
Solution:
- Update your browser to the latest version
- Reset browser zoom to 100%
- Clear browser cache
Performance is slow
Symptom: Slow response, freezing
Solution:
- Close other tabs
- Restart the browser
- Disable unnecessary extensions
- Restart your device
Login Issues
Can't log in
Symptom: Nothing happens when clicking the login button
Solution:
- Disable popup blocker
- Enable cookies
- Try incognito/private mode
- Try a different browser
"Session expired" message appears
Symptom: Suddenly logged out during operation
Solution:
- Log in again
- Allow cookies in browser settings
- Exit private browsing mode
Can't log in with Google
Symptom: Google authentication screen doesn't appear
Solution:
- Disable popup blocker
- Check if you can access google.com
- Check your Google account 2-step verification
Secretary Issues
No response
Symptom: Nothing appears after sending a message
Solution:
- Wait a moment (up to 2 minutes)
- Refresh the page
- Try switching to a different Secretary
- Wait and try again later
Error message appears
Symptom: Messages like "An error occurred"
Solution:
- Resend the message
- Try a shorter message
- Refresh the page and try again
Report generation stopped
Symptom: Progress hasn't changed for a long time
Solution:
- Wait about 15 minutes (large reports take time)
- Refresh the page to check progress
- If not improving, request again in a new session
Article & Editing Issues
Can't save
Symptom: Error when pressing the save button
Solution:
- Check internet connection
- Copy content as backup
- Refresh the page and re-edit
- Split the article to reduce size
Can't upload images
Symptom: Error when selecting an image
Solution:
- Check file format (PNG, JPG, GIF, WebP)
- Check file size (10MB or less)
- Rename file to alphanumeric characters only
- Compress the image and try again
Preview not showing
Symptom: Right side of the editing screen is blank
Solution:
- Check for errors in Markdown syntax
- Refresh the browser
- Try a different browser
Notification Issues
Not receiving notifications
Symptom: Not receiving email or browser notifications
Solution:
- Check if notification settings are enabled
- Check spam folder
- Check browser notification permissions
If the problem persists
If the above methods don't resolve the issue, please contact support with the following information.
Information to provide:
- Details of the problem
- Date and time when the problem occurred
- Browser and version you're using
- Device you're using (PC/smartphone/tablet)
- Error message (if displayed)
- Screenshot (if possible)
Release Notes {#release-notes}
Update history for PinotWalk.
2026
January 2025 - β Version Launch
New Features
- AI Secretary Features
- Seraphina: Research & analysis report generation
- Gaia: Document editing & proofreading
- Astra: Structural problem solving
- Aria: Calendar integration
- Pinot: General assistant
- Article creation & editing
- Markdown / Mermaid support
- Space & team management
Improvements
- N/A (initial release)
Bug Fixes
- N/A (initial release)
Please submit your requests through the feedback form.
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